Returns & Exchanges

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 Requests for refunds or exchanges must be made within 30 days of the ship date.

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 Items for return or exchange must be returned unused, in the condition in which it arrived in its original packaging. Refunds will be issued, excluding delivery charges, in the original form of payment.

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Please note that personalised items that are specially made, or ordered, with your choice of name, message or other customised aspect that makes the item unique to your requirements  and therefore cannot be resold are generally non-cancellable and non-refundable. If they are damaged in some way in transit, then we will work with you to replace or refund, as applicable.

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For returns due to defects or due to an error made by Durrant & Dove we will replace the item with similar or refund the purchase price in full, including taxes and delivery charges, in the original form of payment.

Please be aware that all our porcelain is upcycled and unique and it is unlikely that we will be able to replace with an exact replica.

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If the original form of payment is unavailable for credit, a gift card for the refund amount will be issued to the purchaser.

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We reserve the right to refuse a refund on non-faulty items returned that are not in fully resalable condition. If you refuse to accept delivery of a shipment, please note the cost of the return freight will be deducted as a restocking fee from the refund amount.

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Please allow approximately 14 business days for us to process your return. Refunds will be processed in the original method of payment.

 

Replacements can only be shipped to the original shipping address.

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Until the item returns, the item is your responsibility which includes breakages.

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